Creative Glass Network
Shop Switzerland

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1.   Your acceptance of this agreement

1.1.  The Terms and Conditions apply to sales contracts with private and business customers through the website of Creative Glass MHS AG. The buyer confirms to have read and understood the Terms and Conditions by clicking the “Check-Box” before entering credit card details in the Checkout-Process.

1.2.  The contract is complete when the buyer has paid for the goods in full and the payment has been confirmed. The order will be confirmed by Creative Glass MHS AG by separate communication.

1.3.  The terms and conditions can be changed by Creative Glass MHS AG at any time without further notice.

2.   Pricing & Shipping

2.1.  All prices are stated in Swiss francs CHF net, ex warehouse Volketswil, exclusive of VAT(MwSt).

2.2  Shipping and packaging fee (S&P fee) will be listed separately. In cases where S&P fee differ from the shown values, the buyer will be contacted immediately. Depending on weight and volume of the order, the shipment will be effected by post, courier service or freight forwarder. Find further information on shipping & packaging fee here.

2.3. Orders over 100kg will be effected by freight forwarder. We will charge you a deposit of  CHF 100.- . The final cost will be communicated to you (email/phone) and charged separately.

2.4.  Our prices are binding at the time of order. Creative Glass always endeavors to provide current and accurate information on the Website. However, pricing errors may sometimes occur. We reserves the right to: (a) correct any prices or pricing errors at any time without prior notice or liability to you or any other person; (b) reject, correct, cancel or terminate any order, including accepted orders for any reason.

2.5.  Minimum Order Value is CHF 30.-

3.   Shipment

3.1.  Delivery is made within 2-4 working days. If any longer delivery time is necessary, the buyer will be informed immediately. A delivery delay does not entitle the buyer to claim damages or to cancel the contract.

3.2.  Risk of delivery of goods shall pass to the buyer when the shipment has left the warehouse Creative Glass MHS AG or ready for pick-up was reported to the buyer.

3.3.  If a product, contrary to the web shop information is not on stock, the buyer will be contacted or the value of the missing item will be refunded.

4.   Right of Withdrawal

4.1.  Customers have the right to withdraw from the contract within 7 calendar days from receipt of goods in writing. The return shipment of goods is at the risk and expense of the buyer.

4.2.  The Product must be returned in perfect condition, complete and in its original packaging. Otherwise we reserve the right to withhold a proportional value.

4.3.  Address for returns: Creative Glass MHS AG, Geerenstrasse 13, 8604 Volketswil.

4.4.  Exempt from the right of withdrawal are books and templates.

5.   Liability and warranty

5.1.  The warranty is 12 months (excluded are wearing parts and other specifically labelled products). Claims must be made by means of a receipt or invoice. The return is at the cost and risk of the buyer.

5.2.  Excluded of warranty are slight variations (colour, size and weight), normal signs of wear and damages caused by improper handling.

5.3.  The buyer is obliged to inspect the goods immediately and report damages within 7 days. Hidden damages can be reported after using the product.

5.4.  In the case of a defect, the buyer has the right of  free repair, an appropriate discount or replacement. The decision on this depends on the type of defect and will be made by Creative Glass MHS AG.

6.   Payment

6.1.  We accept PayPal and all major credit cards. The value will be charged immediately.

6.2  Order up to 300 CHF can be ordered on invoice (payable 10 days net). We reserve the right to ship on pre-payment only.

6.3.  The goods remain property of Creative Glass MHS AG until payment has been made in full.

7.   Seminars & Courses

7.1.  Your online registration is binding. Confirmation and bill will be sent separately.

7.2.  By registering, you accept the special terms and conditions for classes. See here

7.3.  Fees always include materials and meals during seminar hours. Seminars are exempt of VAT.

8.   Governing law and jurisdiction

8.1.  These Terms and Conditions are governed solely by the Swiss law, especially the provisions of the OR.

8.2.  Place of performance and exclusive jurisdiction for all parties is Volketswil / ZH.


Volketswil, 07.12.2015

© Copyright - Creative Glass MHS AG